Designartem®

Shipping Methods

We offer free shipping on all our items inside Europe (EU).

Please contact us for shipping rates to countries outside Europe (EU). 

We normally send the order within 2-3 working days after forwarding the order confirmation. However, occasionally the ordered products may be sold out/out of stock. If so we will contact you with a new expected shipping date.

When you receive the order, you must examine that the (number of) product (s) correspond to your order and that the product (s) and the packaging have not been damaged or changed in any way.

If our delivery is delayed by more than 14 days, you are entitled to cancel the order, and any amount which has already been paid by you will be refunded by us as soon as possible and under any circumstances not later than 30 days after our receipt of your cancellation of the order. The cancellation should be in writing and sent by e-mail to info@designartem.com.

Updated on 01.03.2018

Designartem® by CNDKFOCUS

 

 

 

Returns & Exchanges

It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are sent 2-3 business days after you place the order. Contact us and we will assist you.

Returns

You may change your mind within 14 days of receiving your items. You have to notify us before the end of the 14 day period if you want to return your order. Upon receiving your notification we will send you a "return form" to be filled out and returned together with the returned items.

After you have received the items you ordered, you may carefully examine and try the items within the 14 day period, but only in a manner as you would if you examined the products in any other offline retail shop. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.

Where applicable we will give you a full refund of the purchase price. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. The refund, however, will not be paid before we have received the returned items at our warehouse.

The shipping expenses for returning an order are not covered by us, and must, therefore, be paid by you, and must also be arranged by yourself. 

The safety of the products is your responsibility until they reach our warehouse. Please make sure you pack the return products safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

 How to return an item:

1. Notify us within 14 days which products you want to return. Upon receiving your notification we will send you a "return form" to be filled out and returned together with the returned items.

2. Send the products and the original packaging back to us within 14 days from your notification.

3. Fill out the return form, and send it along with the items you want to return.

4. The return shipment cost must be paid by you, and is not covered by Designartem® by CNDKFOCUS.

5. You will receive your refund within 14 days after we have received the items.

6. If the products are not received in their original packaging and in the same condition as you received them a deduction in your refund may be made similar to the decrease of the value of the items.

Our return address is:

Designartem® by CNDKFOCUS

Frihedsvej 29

DK-4700 Naestved

Denmark

Return Shipping Costs

The return shipment costs must be paid by you, and are not covered by Designartem® by CNDKFOCUS

issue by Designartem® Nordic Region